SPECIALISING IN FIRE & EMERGENCY PLANNING

 

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Conflict Resolution

With shipment No shipment required for $ 0.00
Sales price $ 24.20
Sales price without tax $ 22.00
Discount
Tax amount $ 2.20
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Description

Course Overview:

  • About conflict
  • Causes and identifying conflict
  • Stages of conflict
  • Understanding our response to conflict
  • Developing your assertiveness
  • Approaches for dealing with conflict
  • Four steps to resolving conflict
  • Skills to support effective conflict resolution
  • Empathy and emotional intelligence
  • De-escalating anger and the HEAT technique

Course Duration: Allow 15 minutes

Pre-requisites: Nil

Assessments: Quick assessments are to be successfully completed to achieve your certificate.

Certification: Certificate of completion