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Conflict Resolution Online

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1. Participants involved:

Price: $42.90 (Inc. GST)

Conflict is inevitable, but it is manageable. This program is designed to improve conflict resolution skills by examining what conflict is and how it affects people. Participants will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. The program will provide some basic communication strategies and will promote the development of negotiation and influencing skills.

Participants who take an online conflict resolution course can expect to gain the following benefits:

  • Develop effective communication strategies for resolving conflicts constructively.
  • Learn practical techniques for anticipating and managing difficult conversations.
  • Understand how to use influencing skills to resolve differences of opinion.
  • Explore ways to move beyond disagreements and create better outcomes.


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Individual &
Group Bookings

Course Content:

  • About conflict
  • Causes and identifying conflict
  • Stages of conflict
  • Understanding our response to conflict
  • Developing your assertiveness
  • Approaches for dealing with conflict
  • Four steps to resolving conflict
  • Skills to support effective conflict resolution
  • Empathy and emotional intelligence
  • De-escalating anger and the HEAT technique

Key Benefits:

  • Maximize team productivity and morale through better communication
  • Provide a safe space for employees to constructively discuss grievances
  • Resolve issues quickly and effectively with our proven strategies
  • Equip your organization with the necessary tools to create a stronger corporate culture

Online Assessment:

Students will be assessed through the use of online workbooks to confirm knowledge has been achieved and are provided unlimited attempts to complete the Conflict Resolution Online course.

This Conflict Resolution Online course combines plain English, videos, photos, and questioning to ensure all learners can have the best possible chance at comprehending the required knowledge and skills.


Upon completion, participants will be presented with a Certificate of Completion.

Course Duration:

Allow 25 minutes


There are no pre-requisites required for this course.


You will be issued with a certificate of completion once you have met all requirements of this course.

Certificates are available for download from our Online Learning Management System.

System Requirements:

The system required to be able to complete the training are:

  • Google Chrome, Safari, Internet Explorer 10, Microsoft Edge or Mozilla Firefox latest version
  • JavaScript enabled
  • Adobe Flash Player
  • A screen resolution of 1024×768 is recommended

Reconciliation Action Plan

At Skills Force Australia, we acknowledge the Traditional Custodians of the land on which we work and live. In addition we will respect Indigenous Elders past and present.

Our vision for reconciliation

Our vision for reconciliation is shared with many other Australian small businesses to celebrate the knowledge and cultures of Aboriginal and Torres Strait Islander peoples. This will be achieved through the social, economic and cultural inclusion of Aboriginal and Torres Strait Islander peoples in our training programs.

Our family business is committed to sustainable Aboriginal and Torres Strait Islander qualifications and sustainable, meaningful assistance for employment through quality training

Bookings and Reservations

Address: Unit 5, 12-14 Baretta Road, Wangara
Phone: (08) 9309 4722


Skills Force Australia
ABN: 48 156 593 690
RTO Code: 52354


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